Can I return my items?
We are proud to accept any product in a resalable condition for up to 30 days from the date of shipment - without any restocking fees. You may either receive store credit or a refund, less shipping. We will refund shipping only if we made a mistake when sending your order (i.e. we sent a different style or size than what you actually ordered). In this specific case, please contact customer service support for acceptance, prior to returning the goods. If not, we will not provide a free return.
We will accept returns on uniforms, apparel, gear & equipment* only under the following conditions:
We do not accept the following returns:
Any item returned that does not meet the above criteria, will not be eligible (i.e. dirty, the smell of cigarette smoke or detergent, covered in animal dander or deodorant marks, have visible signs of wear, etc).
Pack the item in its original packaging with all instructions, tags, and any attachments. Please include the RMA form in the package. Ship the item via insured ground service. You will be responsible for all return shipping charges.
All returns/exchanges will be at the discretion of euro.venum.com.
Before returning any product, you must download and fill our RMA form: https://euro.venum.com/media/PDF/venum_eu.pdf